Questions, problems, ideas: gentleskinapp@gmail.com. A person reads it, usually within a day or two.
On iPhone: Settings → your name → Subscriptions → Gentleskin. On Android: Play Store → your profile → Payments and subscriptions → Subscriptions → Gentleskin. Cancel at least 24 hours before a trial or a period ends to avoid the next charge. Deleting the app does not cancel a subscription.
Tap Restore on the membership screen. Make sure the phone is signed in to the same account you subscribed with — your Apple Account on iPhone, your Google Account on Android.
Purchases are handled by the store. On iPhone, request one at reportaproblem.apple.com. On Android, at play.google.com → Order history → Report a problem.
Patterns → the share icon at the top → choose a span → Share PDF. You can print it, mail it or save it to Files.
You → More → "Share usage data". When it is off, nothing about your use of the app is sent to the analytics provider. The privacy policy has the details.
What you log stays on your phone. There is no account and no copy on our servers, so you delete it yourself:
The one thing that is not on your phone is anonymous usage data (see below), which is tied to a random id, not to you or your name. To have it deleted, email gentleskinapp@gmail.com with the subject "Delete my data". We will delete it and reply, usually within a few days. It helps if you say roughly when you installed the app, so we can find the right records.
No. It is a self-tracking tool. It does not diagnose or treat any condition. If picking is hurting you, a therapist who knows body-focused repetitive behaviors can help; the TLC Foundation (bfrb.org) keeps a directory.